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Cigars and Cigarettes Forum

We invite people from all over the world to exchange news, discuss tobacco related topics, online cigarettes sales and especially all questions related to our site CigOutlet.Net

Philip Morris will pay a fine of 10.1 billion dollars for "light" cigarettes
Appellate court of Illinois decided to restore the jury verdict, imposed in 2003, that sentenced the Philip Morris company to a fine of 10.1 billion dollars for the misleading of smokers about the safety of "light" cigarettes.
read more ...05/12/14
Philip Morris will close its cigarette production factory in Australia
Tobacco company Philip Morris will close its tobacco factory in Australia, located in Moorabbin, reported BBC News. Factory will cease to exist after 60 years of work, about 180 workers will remain unemployed. Company transfers its factory in South Korea.
read more ...05/02/14
Interesting Facts About Appearance of Cigarettes in America
It's so obvious for us nowadays to buy cigarettes as we know what they are for and how they should be used. In the past however smoking didn't exist. More exactly the grounds of this habit existed but were not developed to the extent familiar to
read more ...01/10/14

Frequently Asked Questions
for Cigarettes


Note:
If you are looking for CIGARS F.A.Q. click here.
If you are looking for Client Account F.A.Q. click here.


Select the question you are interesed in:

  1. Placing an order
  2. About our products
  3. Delivery
  4. Legality
  5. Guarantee
  6. Non-disclosure
  7. Return & Refund Policy
  8. Problems with receiving e-mails
  9. Contact us
 

Placing an order

How can I make an order?

On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on 'Buy Now' button for the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the 'Choose Brand' column and repeat the process. When you are done click 'Confirm Order'. After entering your shipping information, click on 'NEXT' to review your order. If everything is correct, press on 'Go to secured checkout'. You will be taken to Secure Server and you should enter the required information. After that click 'Pay Now'. At this point your billing information is checked and you are due to receive an order confirmation to your e-mail address. If no e-mail is received within 1 hour, please get in touch with our Support Team at support@cigoutlet.net

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What payment methods are acceptable?

You can make a purchase in our store using CREDIT/DEBIT CARDS. Payments through all methods are processed on-line. It usually takes not more than 2 days for credit cards processing operations. When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@cigoutlet.net.

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Can I make an order by telephone?

Unfortunately no, you can only make it online.

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Can I make an order by fax?

Unfortunately no. This method of payment will be available later.

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Is there a maximum order?

No. The quantity of cigarettes that can be purchased at Cigoutlet.net is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. Please note that for first time customers the maximum order is set at 12 cartons.

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How can I find out my order status?

After you've placed your order at CIGoutlet.net you will be automatically notified by E-mail when we approve and ship your order. Please notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

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I've just placed an order. When should I expect to be debited?

Your credit card will be debited within 2 working days after submitting the order (5-7 working days for echecks). If you still don't see any charge on your credit card/bank statement, please contact our Customer Support at support@cigoutlet.net.

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Will I incur any additional surcharges?

Please note that exchange conversion fees and foreign transaction fees are likely to be applied by your Bank inasmuch as our processing company is based outside of the US. US Banks apply a 1% - 3% surcharge for international transactions. You may contact your Issuer for more details.

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About our products

Are the cigarettes sold at CIGoutlet.net first choice?

The cigarettes sold at CIGoutlet.net are of the highest quality available on the market. Please note that the images of the cigarette packs displayed on our website may slightly differ from the appearance of the actual packs, due to the fact that the manufacturer may change the designs from time to time.

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Do you sell other brands of cigarettes in addition to those advertised at your site?

Not currently. The only brands we sell are shown on the Home page.

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Will you be offering other brands in the future?

Yes. The number and type of available brands may change in time.

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Is there any difference between the white filter and the brown filter Marlboro Lights?

Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!

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Delivery

Are there countries to which you do not deliver?

At present we ship our parcels worldwide with the exception of several countries listed below!!!
Due to customs restrictions and high delivery failure rates, we do not deliver to the following countries:

Algeria
Angola
Australia
Belize
Bolivia
Botswana
Brazil
Cuba
Egypt
Gabon
India
Indonesia
Jamaica
Japan
Korea
Lebanon
Lesotho
Libya
Madagascar
Mongolia
New Caledonia
New Zealand
Pakistan
Paraguay
Peru
Saint Vincent and the Grenadines
Swaziland
Thailand
Vietnam
Zambia

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If I make an order Saturday, when my order will be sent?

Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).

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I bought 5 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal?

Yes. Large orders are shipped in separate parcels (up to 3-6 cartons per parcel). The parcels are always shipped on the same day but in rare cases they reach their destination together. The time between the first and the last parcel delivery is on average 2 to 5 days in Europe and the Mediterranean area and 2 to 10 days in the rest of the world.

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Why can't you send me a single parcel containing more cartons?

Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

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Legality

Is it legal to resell cigarettes ordered from CigOutlet.net?

No. This is against the law in any country of the world.

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Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?

The quantity of cigarettes that can be purchased at CIGoutlet.net is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by a particular state, the consumer may want to contact state authorities.

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Customs

Do you guarantee that no duty will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards.

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Guarantee

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

CigOutlet offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not deemed satisfactory.

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Can I withdraw the order placed with your online store?

You can withdraw your order within 24 hours of its placement.

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Non-disclosure

Does CIGoutlet.net use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?

We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping

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Does CIGoutlet.net have a database containing the customer's credit card details?

No.

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Return & Refund Policy

How can I return the parcel?

If you are not satisfied with the quality of the delivered products or consider the package contents inappropriate, you may return the parcel back to us, without making any alterations to its inner or outer parts. It may take from 20 to 40 days for our company to receive the returned goods. As soon as we get the parcel/s back, we'll issue you a refund covering the cost of the cigarettes only or a full refund, depending upon each individual case. You are due to receive a notification from our Customer Support right away, informing you about this.

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Do you have a Refund Policy?

Yes, we have. Our company always fulfills its obligations and assumes full level of liability for a purchase made in our store. You can apply to our Refund Policy in the following cases:
1. full refund - if order isn't shipped due to some technical problems or is lost/stolen in delivery;
2. partial refund covering the cost of goods when parcel is returned to sender not by company's fault (i.e. incorrect shipping information filled in while having submitted the order, package is sent back as unclaimed by the addressee);
3. partial refund covering half of the cost of the products when a customer is unsatisfied with the quality of the goods.
4. partial refund for the order less shipping fees when it is refused and sent back to the sender on the account of the taxes.
All refund requests are satisfied within 2 working days after clients raise such claims.

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Problems with receiving e-mails

Why does email sent to me not arrive?

Dear users of AOL.com and COX.net e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases.
Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL/COX Customer support.

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Contact us

How could I contact your store?

If you have some questions or issues regarding your order please contact our Customer Support Service at support@cigoutlet.net . Please be sure to specify in the e-mail your order number and your full name. Your comments and suggestions are important to us as we continue to improve our product and services.

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